Career Opportunities with Headliner Labs

We're looking for passionate self-starters to join our team! Email our hiring manager if you're interested in applying.

Marketing and Product Strategist


Headliner Labs is the leading conversational marketing platform for retail and e-commerce companies, pioneering the use of chat as a sales and marketing channel. Retailers and brands including Saks Fifth Ave, Cole Haan, Modell's, Kenneth Cole, Sally Beauty, Wander Beauty and many more, leverage our plug and play platform to connect with billions of customers across social messaging channels at scale. The results are unparalleled, driving sales and opening up Messenger as a core revenue channel.

We're looking for an ambitious, data-driven e-commerce marketing specialist to join our team as a Marketing Product Strategist. In this role, you will work directly with our product team to build out capabilities and reporting tools for our cutting edge marketing platform, helping drive the product strategy to build a best-in-class marketing platform. You should be excited to interface with customers regularly to understand their needs, and translate those into actionable product enhancements. If you're someone who loves digital marketing, ad tech, and tackling new and exciting challenges, and you’re ready for a hands-on leadership role, then this is the role for you.

In this role, you will:

  • Develop evolving expertise in conversational marketing across chat channels, including Facebook Messenger
  • Complete regular customer audits to ensure optimal platform use
  • Perform analyses of other core marketing channels for retailers (email marketing and digital ads) to drive product strategy
  • Establish platform-wide marketing benchmarks, uses, comps and data flow
  • Provide data-driven recommendations and best practices internally and to customers
  • Complete regular customer audits to ensure optimal platform use
  • Analyze sales statistics and customer activity with the goal of minimizing churn
  • Propose new ideas for product, customer and platform growth

This is your dream job if this sounds like you:

  • 2+ years experience in email marketing at a digital marketing agency OR
  • 2+ years in email marketing and Facebook advertising at an ecommerce company
  • Bachelor’s Degree or equivalent work experience
  • Strong analytical skills and experience with analytics and reporting tools for all channels
  • Obsessed with data and numbers!
  • Independent worker; able to thrive without imposed structure
  • Extremely communicative, detail-oriented and highly motivated
  • Passionate and enthusiastic about conversational marketing
  • Knowledge of Email Service Provider Platforms and email campaign building
  • Ability to quickly understand and internalize emerging tech in the AI / chatbot marketing space
  • Have a can-do mentality and deep sense of empathy for partners and customers

Demand Generation Manager


Headliner Labs is the leading conversational marketing platform for retail and e-commerce companies, pioneering the use of chat as a sales and marketing channel. Retailers and brands including Saks Fifth Ave, Cole Haan, Modell's, Kenneth Cole, Sally Beauty, Wander Beauty and many more, leverage our plug and play platform to connect with billions of customers across social messaging channels at scale. The results are unparalleled, driving sales and opening up Messenger as a core revenue channel.

We're looking for an ambitious, creative self-starter to join our team as Demand Generation Manager. If you're a digital marketing whiz who can create a solid strategy and optimize relentlessly, then this is the role for you! You know the tricks to improve open rates on emails, how to leverage Facebook and Linkedin for B2B leads, and how to test and quickly optimize different landing pages and lead nurturing campaigns. You’re data obsessed and rely on numbers to inform your campaigns and strategies.

In this role, you will:

  • Own, execute and manage Headliner’s B2B digital marketing activities
  • Develop and maintain a pipeline of leads
  • Run email marketing campaigns
  • Run digital ad campaigns
  • Nurture leads until they are handed off to the sales team
  • Analyze sales statistics to maximize conversion and minimize churn
  • Propose new ideas for building and managing client pipeline

This is your dream job if this sounds like you:

  • 3+ years experience in marketing, preferably for a B2B tech brand
  • Experience using marketing automation software for email marketing
  • Experience using social media to drive conversions
  • Experience driving a content marketing strategy for leads
  • Self-motivated and excited to work in a fast-paced environment with minimal direction
  • Excellent problem solving, communication and analytical skills
  • Organizational skills to manage competing projects with tight deadlines effectively
  • Proven track record in managing B2B marketing and demand generation

Product Designer and Implementation


Headliner Labs is the leading conversational marketing platform for retail and e-commerce companies, pioneering the use of chat as a sales and marketing channel. Retailers and brands including Saks Fifth Ave, Cole Haan, Modell's, Kenneth Cole, Sally Beauty, Wander Beauty and many more, leverage our plug and play platform to connect with billions of customers across social messaging channels at scale. The results are unparalleled, driving sales and opening up Messenger as a core revenue channel.

We're looking for an ambitious, data-driven self-starter to join our team as a Product Designer and Implementation Engineer. We combine these roles out of a belief that design is driven by real-world needs; our product designers work closely with customers, understanding how they use the platform and designing features to continuously enhance and improve their results. You will work directly with our product team on designing out capabilities and reporting tools for our cutting edge marketing platform and helping customers implement the platform to optimize for success.

In this role, you will:

  • Develop evolving expertise in conversational marketing across chat channels, including Facebook Messenger
  • Assist customers in onboarding onto the platform in a way that ensures success and optimal results
  • Become an expert in retail digital marketing
  • Plan and design new functionality and features for the platform
  • Analyze customer usage and results to drive product strategy
  • Provide data-driven recommendations and best practices internally and to customers
  • Complete regular customer and platform audits
  • Analyze platform usage and activity with the goal of minimizing churn
  • Propose new ideas for product, customers, and platform growth

This is your dream job if this sounds like you:

  • 2+ years experience in product design at a Saas or chatbot company OR
  • 2+ years experience in email marketing at a digital marketing agency
  • Knowledge of Email Service Provider Platforms and email campaign building
  • Proficient in design software and experienced in graphic design
  • Bachelor’s Degree or equivalent work experience
  • Strong analytical skills and experience with analytics and reporting tools for all channels
  • Obsessed with data and numbers!
  • Independent worker; able to thrive without imposed structure
  • Extremely communicative, detail-oriented and highly motivated
  • Ability to quickly understand and internalize emerging tech in the AI / chatbot marketing space
  • Have a can-do mentality and deep sense of empathy for partners and customers

Partnerships and Business Development Manager


Headliner Labs is the leading conversational marketing platform for retail and e-commerce companies, pioneering the use of chat as a sales and marketing channel. Retailers and brands including Saks Fifth Ave, Cole Haan, Modell's, Kenneth Cole, Sally Beauty, Wander Beauty and many more, leverage our plug and play platform to connect with billions of customers across social messaging channels at scale. The results are unparalleled, driving sales and opening up Messenger as a core revenue channel.

We're looking for an ambitious, hungry Business Development and Partnerships professional to take a leadership role in Partnerships and new business. If you're someone who loves networking, building relationships, growing a pipeline and converting and working with amazing people at some of the best brands in the world, this is the role for you!

In this role, you will:

  • Lead agency and technical partner relationships to drive partner channel sales
  • Identify and implement strategies for onboarding new partners
  • Identify and implement strategies for nurturing and growing existing partner relationships
  • Educate partners on best practices
  • Manage partner relationships with the goal of maximizing partner usage of the platform
  • Document all activity in CRM system and progress reports
  • Analyze sales statistics and pipeline activity with the goal of minimizing churn

This is your dream job if this sounds like you:

  • 2+ years experience in partnerships at a Saas company working with digital marketing agencies OR
  • 2+ years experience at a digital marketing agency with experience working with partnership teams at tech companies
  • Experience with Salesforce CRM preferred
  • Bachelor’s Degree or equivalent work experience
  • Passionate and enthusiastic about your work!
  • Extremely communicative, detail-oriented and highly motivated
  • Ability to quickly understand and internalize emerging tech in the AI / chatbot marketing space
  • Have a can-do mentality and deep sense of empathy for partners and customers